1. ServiceNow basics

Description

User knows basics about service now, for example upgrades and their schedules. Then information about where to find some documentation and help, etc.

What is ServiceNow?

• A Application Platform As Service (APaaS) for management about ITSM, ITBM (IT Business Management), ITOT (IT Operation Management), Customer,…

Releases

• Two releases / year. Around Q1 and Q4.

ServiceNow Support

• ServciceNow Support - (Now Support Hi)
• Now Support (Hi) User access to self-service portal submit case for supporter.

• ServiceNow Architecture

• On-premise software – installed on a company’s own servers and behind its firewall.
• On-premise applications are reliable, secure, and allow enterprises to maintain a level of control that the cloud often cannot.
• Cost : On-premise > Cloud
• Advantages of Cloud: access from anywhere, reliable, secure, pay-as-you-go, no need to maintain the hardware.

Global & Scope App

• Scope to protect the application data, don’t let it interrupt the core business services and interfere with other applications.
• Docs Application scope